Home Improvement Customer Service Pro

Lowe's Companies, Inc.; United States; On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Employee stock purchase program

Associate discount

Education support

Job summary

Join Lowe’s as a Customer Service Associate, where you’ll welcome customers and help them find products and services for home improvement needs. You’ll listen, answer questions, and ensure customer satisfaction throughout the shopping journey.

In this role, you may assist with locating merchandise, load items, process orders, and collaborate across departments to deliver outstanding service; bilingual skills and prior retail experience are a plus.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Communication

Bi-lingual

Retail experience

Tools

Smartphones & tablets

Job description

Join Lowe’s as a Customer Service Associate, where you’ll welcome customers and help them find products and services for home improvement needs. You’ll listen, answer questions, and ensure customer satisfaction throughout the shopping journey.

In this role, you may assist with locating merchandise, load items, process orders, and collaborate across departments to deliver outstanding service; bilingual skills and prior retail experience are a plus.