Home Improvement Customer Service Pro

Lowe's Companies, Inc.; Jefferson City (MO); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k)

Employee Stock Purchase Program

Associate discount 10%

Track to the Trades program

Job summary

Lowe’s is seeking a Customer Service Associate to welcome customers, answer questions, and help them find the right products for home improvement needs. You’ll interact with shoppers throughout the day, support them with merchandise selection, and ensure customer needs are met with friendly, professional service.

Daily tasks may include stocking shelves, processing orders and deliveries, and cross-training in other departments to deliver the best possible service.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• 6 months of Retail and/or customer service experience
• Bi-lingual skills
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer literacy

Retail tech experience

Bilingual skills

Tools

Smartphones

Tablets

Job description

Lowe’s is seeking a Customer Service Associate to welcome customers, answer questions, and help them find the right products for home improvement needs. You’ll interact with shoppers throughout the day, support them with merchandise selection, and ensure customer needs are met with friendly, professional service.

Daily tasks may include stocking shelves, processing orders and deliveries, and cross-training in other departments to deliver the best possible service.