Home Improvement Customer Service Pro

Lowe's Companies, Inc.; Owatonna (MN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) with company match

Lowe's Associate Discount

Job summary

Lowe’s is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement needs. You’ll assist with locating merchandise, answer questions, and ensure a smooth shopping experience in a fast-paced retail setting.

You may rotate across departments, perform stock replenishment, process orders, and participate in training to deliver outstanding service. The role emphasizes teamwork and customer satisfaction.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer basics

Retail tech

Arithmetic

Physical stamina

Lifting 25lbs

Tools

Smartphones

Tablets

Job description

Lowe’s is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement needs. You’ll assist with locating merchandise, answer questions, and ensure a smooth shopping experience in a fast-paced retail setting.

You may rotate across departments, perform stock replenishment, process orders, and participate in training to deliver outstanding service. The role emphasizes teamwork and customer satisfaction.