Home Improvement Customer Service Pro

Lowe's; Frederick (MD); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) with company match

Employee Stock Purchase Program

Associate Discount (10%)

Track to the Trades program

Job summary

Lowe’s is seeking a Customer Service Associate to greet customers, help them locate products, and provide friendly, knowledgeable service in store. You will assist with loading and stocking, process orders, and support multiple departments as needed.

The role emphasizes strong communication, basic math skills, and comfort with using retail tech like smartphones and tablets. A part-time schedule and opportunities to grow are highlighted, along with Lowe’s benefit programs.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Bi-lingual skills (preferred)
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) (preferred)

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Computer literacy

Basic math

Bilingual (preferred)

Tools

Retail technology (smartphone/tablet)

Job description

Lowe’s is seeking a Customer Service Associate to greet customers, help them locate products, and provide friendly, knowledgeable service in store. You will assist with loading and stocking, process orders, and support multiple departments as needed.

The role emphasizes strong communication, basic math skills, and comfort with using retail tech like smartphones and tablets. A part-time schedule and opportunities to grow are highlighted, along with Lowe’s benefit programs.