Home Improvement Customer Service Pro

Lowe's; Niles (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee S

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is seeking a Customer Service Associate in Michigan to welcome customers, help them locate products, answer questions, and provide friendly, professional service throughout the shopping experience.

You’ll handle merchandise logistics, process orders and deliveries, and collaborate with team members across departments while maintaining a welcoming store environment and ensuring customer satisfaction in a dynamic home improvement setting.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Basic computer skills

Retail technology familiarity

Basic math

Prolonged standing acceptable

Job description

Lowe’s is seeking a Customer Service Associate in Michigan to welcome customers, help them locate products, answer questions, and provide friendly, professional service throughout the shopping experience.

You’ll handle merchandise logistics, process orders and deliveries, and collaborate with team members across departments while maintaining a welcoming store environment and ensuring customer satisfaction in a dynamic home improvement setting.