Customer Service Specialist – Home Improvement

Lowe's; Commerce Charter Township (MI); On-site; USD 32,000 - 42,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) matching

Employee Stock Purchase Program

Associate discount

Track to the Trades

Job summary

Lowe’s is hiring a Customer Service Associate to welcome customers, help them find products, and ensure a smooth shopping experience at our Michigan location. You’ll handle inquiries, stock merchandise, and assist with orders and deliveries. Training across departments may occur to deliver top-notch service.

The role supports various departments and emphasizes customer care, teamwork, and occasional lifting. Part-time options are available with growth opportunities.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Communication

Teamwork

Job description

Lowe’s is hiring a Customer Service Associate to welcome customers, help them find products, and ensure a smooth shopping experience at our Michigan location. You’ll handle inquiries, stock merchandise, and assist with orders and deliveries. Training across departments may occur to deliver top-notch service.

The role supports various departments and emphasizes customer care, teamwork, and occasional lifting. Part-time options are available with growth opportunities.