Home Improvement Customer Service Pro

Lowe's Home Centers, LLC; Charlotte (NC); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health benefits options

Tuition assistance

401(k) matching

Employee Stock Purchase Program

Associate discount (10%)

Track to the Trades program

Job summary

Lowe's Customer Service Associate in Charlotte, NC, supports customers with home improvement needs, guiding product choices and processing purchases. This role involves greeting customers, locating items, stocking shelves, and ensuring a smooth checkout experience in a fast-paced retail environment.

The position emphasizes friendly, high-quality customer service, with daily tasks including assisting customers, answering questions, and maintaining store presentation.

Qualifications

• 6 months experience using a computer
• 6 months experience with retail technology (smartphones, tablets)
• Reading, writing, and basic arithmetic
• Able to stand for long periods and lift up to 25 lbs

Responsibilities

• Welcome customers and deliver friendly service
• Assist customers in locating and selecting products
• Stock replenishment and merchandising upkeep
• Process orders and deliveries accurately
• Cross-train in other store areas to support service
• Prepare department merchandise as needed (e.g., paint, pipes)
• Guide customers through checkout and complete other duties

Skills

Customer service

Communication

Bilingual (preferred)

Tools

Smartphones/tablets

Job description

Lowe's Customer Service Associate in Charlotte, NC, supports customers with home improvement needs, guiding product choices and processing purchases. This role involves greeting customers, locating items, stocking shelves, and ensuring a smooth checkout experience in a fast-paced retail environment.

The position emphasizes friendly, high-quality customer service, with daily tasks including assisting customers, answering questions, and maintaining store presentation.