Customer Service Pro — Home Improvement & Growth

Lowe's Home Centers, LLC; North Carolina; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company 401(k) with match

Employee Stock Purchase Program

Associate Discount 10%

Track to the Trades program

Job summary

Lowe's Home Centers, LLC in United States (North Carolina) seeks a Customer Service Associate to help customers find the right products and services for home improvement needs. You will greet customers, answer questions, and deliver friendly, professional service throughout the day.

You will work in various departments, assist with locating merchandise, stock shelves, process orders, and help at checkout. The role supports bilingual customers and emphasizes safety and courteous service.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer use

Retail tech experience

Basic math

Prolonged standing

Heavy lifting 25+ lbs

Tools

Smartphones

Tablets

Job description

Lowe's Home Centers, LLC in United States (North Carolina) seeks a Customer Service Associate to help customers find the right products and services for home improvement needs. You will greet customers, answer questions, and deliver friendly, professional service throughout the day.

You will work in various departments, assist with locating merchandise, stock shelves, process orders, and help at checkout. The role supports bilingual customers and emphasizes safety and courteous service.