Home Improvement Customer Service Champion

Lowe's Companies, Inc.; Mount Airy (NC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) and ESPP

10% Associate Discount

Job summary

Lowe’s in Mount Airy, NC is seeking a Customer Service Associate to welcome customers and help them find home improvement solutions. You’ll answer questions, locate merchandise, and ensure purchases are accurate and timely.

You may stock shelves, support various departments, and participate in company programs such as bilingual opportunities and training. The role offers flexible scheduling and a path for growth within Lowe’s.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• 6 months of Retail and/or customer service experience
• Bi-lingual skills
• Certification in trade related to department

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail experience

Bi-lingual

Basic math

Tools

Retail technology (smartphones/tablets)

Job description

Lowe’s in Mount Airy, NC is seeking a Customer Service Associate to welcome customers and help them find home improvement solutions. You’ll answer questions, locate merchandise, and ensure purchases are accurate and timely.

You may stock shelves, support various departments, and participate in company programs such as bilingual opportunities and training. The role offers flexible scheduling and a path for growth within Lowe’s.