Home Improvement Customer Care Specialist

Lowe's Home Centers, LLC; United States; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Associate Discount

Track to the Trades program

Job summary

Lowe's is hiring a Customer Service Associate to greet customers, help them find products, and provide friendly, professional service. You’ll work across departments to ensure customer needs are met and may assist with stocking, order processing, and deliveries.

This role emphasizes strong communication, reliability, and teamwork in a busy retail environment. Compensation includes benefits, learning opportunities, and employee discounts.

Qualifications

• 6 months experience using a computer.
• 6 months experience using common retail technology.
• Reading, writing, and basic arithmetic.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail tech experience

Math basics

Physical stamina

Bilingual (preferred)

Tools

Smart devices (phones/tablets)

Job description

Lowe's is hiring a Customer Service Associate to greet customers, help them find products, and provide friendly, professional service. You’ll work across departments to ensure customer needs are met and may assist with stocking, order processing, and deliveries.

This role emphasizes strong communication, reliability, and teamwork in a busy retail environment. Compensation includes benefits, learning opportunities, and employee discounts.