Home Improvement Customer Care Specialist

Lowe's Companies, Inc.; Danville (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Lowe's Associate Discount

Track to the Trades program

Job summary

Lowe's Companies, Inc. is hiring a Customer Service Associate to welcome customers and help them find the right products for home improvement needs.

You will engage with customers, answer questions, and provide friendly, professional service in a fast-paced retail environment. The role offers part-time hours with a focus on customer care, flexible scheduling, and access to comprehensive benefits including health insurance, tuition assistance, and associate discounts.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Bi-lingual

Communication

Job description

Lowe's Companies, Inc. is hiring a Customer Service Associate to welcome customers and help them find the right products for home improvement needs.

You will engage with customers, answer questions, and provide friendly, professional service in a fast-paced retail environment. The role offers part-time hours with a focus on customer care, flexible scheduling, and access to comprehensive benefits including health insurance, tuition assistance, and associate discounts.