Home Improvement Customer Care Specialist

Lowe's Companies, Inc.; Lebanon (Lebanon County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and Employee 0

Job summary

Lowe’s is seeking a Customer Service Associate to greet customers and help them find home improvement solutions. You will engage with customers, answer questions, and ensure products are stocked and ready for pickup or delivery.

This part-time role offers flexible schedules, growth opportunities, and access to benefits through Lowe’s. You’ll work across departments to deliver outstanding service and support customers throughout their shopping journey.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 Months Experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer basics

Retail tech usage

Reading & arithmetic

Standing & lifting

Job description

Lowe’s is seeking a Customer Service Associate to greet customers and help them find home improvement solutions. You will engage with customers, answer questions, and ensure products are stocked and ready for pickup or delivery.

This part-time role offers flexible schedules, growth opportunities, and access to benefits through Lowe’s. You’ll work across departments to deliver outstanding service and support customers throughout their shopping journey.