Home Improvement Customer Care Specialist

Lowe's; Sandusky (OH); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate to greet customers, help them locate products, and ensure a smooth shopping experience. You will handle merchandise, answer questions, and support checkout while staying flexible across departments.

The role emphasizes friendly service, accuracy in orders, and readiness to assist with load and stock tasks. Training and potential bilingual opportunities are available as part of growth at Lowe's.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Bi-lingual skills (preferred)

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Job description

Lowe's is seeking a Customer Service Associate to greet customers, help them locate products, and ensure a smooth shopping experience. You will handle merchandise, answer questions, and support checkout while staying flexible across departments.

The role emphasizes friendly service, accuracy in orders, and readiness to assist with load and stock tasks. Training and potential bilingual opportunities are available as part of growth at Lowe's.