Home Improvement Customer Care Pro — Flexible & Rewarding

Lowe's; Alcoa (TN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) company match

Employee Stock Purchase Program

Associate discount 10%

Track to the Trades program

Job summary

Lowe's is looking for a Customer Service Associate in Alcoa, TN. You will welcome customers, help them find products, and ensure a positive shopping experience by delivering friendly, professional service.

Your day includes assisting with locating merchandise, stocking shelves, processing orders, and potentially training in other store areas to maintain high standards of customer service. This role requires standing, light lifting, and basic math skills.

Qualifications

• Must have basic computer experience.
• Must be familiar with common retail technology (smartphones and tablets).
• Ability to read, write, and perform basic arithmetic.
• Ability to stand for extended periods and perform duties as required.
• Must be able to lift at least 25 lbs unassisted.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Basic computer skills

Retail technology familiarity

Reading, writing & arithmetic

Ability to stand for long periods

Lifting 25 lbs

Job description

Lowe's is looking for a Customer Service Associate in Alcoa, TN. You will welcome customers, help them find products, and ensure a positive shopping experience by delivering friendly, professional service.

Your day includes assisting with locating merchandise, stocking shelves, processing orders, and potentially training in other store areas to maintain high standards of customer service. This role requires standing, light lifting, and basic math skills.