Home Health Scheduler Team Coordinator

Aveanna Healthcare; Lakeland (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

401(k) with Company Match

Paid Holidays

Paid Time Off

Tuition Reimbursement

Job summary

Aveanna Healthcare in Lakeland, FL is seeking a Team Coordinator Scheduler Full Time to support daily operations in our home health office. The role centers on scheduling clinicians, coordinating with physicians and families, and ensuring accurate clerical processes in the EMR (Homecare Homebase).

You will greet clients and staff, handle office communications, and maintain compliance with HIPAA and privacy regulations while delivering excellent customer service and data validation.

Qualifications

• Experience in scheduling or coordinating in home health is preferred.
• Excellent written and verbal communication.
• Proficient with standard office software and EMR systems.

Responsibilities

• Greet clients and staff entering the office and provide excellent service.
• Schedule clinicians and notify physicians of care changes.
• Perform pre-bill auditing and ensure proper documentation.
• Manage office calls, correspondence, and meetings.
• Ensure HIPAA compliance and data privacy.

Skills

Customer service experience

Communication skills

Tools

Microsoft Office

Job description

Overview

Skilled Home Health Scheduling experience is needed.

Position Overview

Home Care Home Base experience is strongly preferred.

Aveanna Healthcare has grown tremendously during the past year through a series of exciting acquisitions and we are currently looking for a Team Coordinator Scheduler Full Time to join our dynamic home health care team.

Schedule:

Monday - Friday Onsite in Office

Essential Job Functions

• Greet and assist clients, employees, and general public when entering office providing excellent client and employee customer service
• Provide daily analytical support and validation through our EMR system (Homecare Homebase) per industry regulations
• Daily activities can include but are not limited to:
• Scheduling clinicians, notify physicians of care changes, perform pre-bill auditing
• Send patient instructions
• Verify receipt of proper documentation and follow up as necessary with clinicians, clients and families
• Manage office calls, correspondance and meetings
• Monitor office supply levels
• Provide customer support
• Support ongoing client and employee requests including staff scheduling, preparing client materials, administrative tasks and processing of client files in alignment of government/health care standards
• Work collaboratively with all branches and home office to ensure seamless coordination and service amongst our business and clinical delivery team
• Participate in staff meetings and meets regularly with branch management for individual supervision to meet performance objectives
• Comply with HIPAA and Data Privacy Practices and regulation

Requirements

• Proficient with Microsoft Suite
• Customer service experience
• Excellent written and verbal communication skills

Preferred

• Prior scheduling Home Health scheduling experience
• Prior scheduling LTC experience
• Demonstrated proficiency in clinical assessments, documentation and compliance with policies and procedures

Comprehensive Benefits (Full-time Positions)

Aveanna offers benefits designed to support you inside and outside of work, including:

• Competitive pay
• Medical, Dental, Vision, and Life insurance
• Voluntary Pet Insurance for your fur babies
• 401(k) with Company match
• Vacation time, Sick time, Paid Holidays, and Floating Holidays
• Tuition reimbursement and tuition discounts
• Free continuing education units (CEUs) for nurses
• Employee Assistance Program and Employee Relief Fund
• Employee Stock Purchase Plan

Our Mission

Our mission is to revolutionize the way homecare is delivered, one patient at a time. We are committed to innovation, clinical excellence, and compassionate care - because outcomes improve when care is personal. Join the revolution and make a meaningful difference in the lives of patients and families every day.