Scheduling Supervisor

Aveanna Healthcare; Worcester (MA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive Salary

Time Off

On-Call Rotation

Career Growth

Meaningful Work

Collaborative Team

Job summary

Aveanna Healthcare in Worcester, MA is seeking a Scheduling Coordinator who thrives on building relationships, solving problems, and keeping operations running smoothly. You’ll act as a key link between clients, caregivers, and the clinical team to ensure consistent, high-quality home care.

You will coordinate caregiver schedules, connect clients and families with the right clinicians, and support onboarding and referral processes while handling on-call coverage and record-keeping with

Qualifications

• 2+ years in sales, customer service, scheduling, or a fast-paced office.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent communication and relationship-building abilities.
• Proactive problem-solver able to adapt to changing needs.

Responsibilities

• Coordinate Caregiver Schedules: match caregiver availability with client needs.
• Build Strong Relationships: be the main contact for clients, families, and caregivers.
• Solve Problems: address scheduling changes and staffing challenges proactively.
• Partner Across Teams: support referrals, onboarding, and staffing with clinical/recruiting.
• Support Caregiver Retention: maintain engagement and open communication.
• Maintain Accurate Records: keep schedules and reports up to date.
• Participate in On-Call Coverage: provide phone-based support ~every 3 weeks.

Skills

Communication

Organization

Problem-solving

Relationship-building

Scheduling

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Scheduling Coordinator – Aveanna Healthcare

Make a Difference. Build Relationships. Grow Your Career.

At Aveanna Healthcare, we believe every client deserves the opportunity to live their best life at home. As a leading provider of home healthcare services, we support medically fragile individuals and their families by connecting them with the care and support they need.

We’re looking for a Scheduling Coordinator who enjoys building relationships, solving problems, and keeping things running smoothly. In this role, you’ll be a key connection between our clients, caregivers, and clinical team, helping ensure clients receive consistent, quality care while supporting the caregivers who make it possible.

If you thrive in a fast-paced environment, enjoy working with people, and want a career where your contributions truly matter, we’d love to meet you!

Why Join Aveanna?

• Competitive Compensation: $50,000–$55,000 annual base salary, plus bonus potential of up to 25% of base salary based on branch performance.
• Generous Time Off: Accrue up to 80 hours of vacation during your first year, increasing to 120 hours after your first year, plus 48 hours of sick time, an 8-hour Fun Day, and an 8-hour Inclusion Day.
• Paid On-Call Rotation: Participate approximately once every three weeks, providing phone-based support.
• Career Growth: Build your skills and explore opportunities for advancement into leadership and other roles.
• Meaningful Work: Make a difference in the lives of clients and families in your community.
• Collaborative Team: Work alongside dedicated clinical, recruiting, and operational professionals.

What You’ll Do

• Coordinate Caregiver Schedules: Match caregiver availability and qualifications with client needs to help maintain reliable, consistent care.
• Build Strong Relationships: Serve as a key point of contact for clients, families, and caregivers, providing responsive and professional support.
• Solve Problems: Address scheduling changes, staffing challenges, and client or caregiver concerns with a proactive, solution-focused approach.
• Partner Across Teams: Collaborate with clinical and recruiting teams to support new client referrals, caregiver onboarding, and staffing needs.
• Support Caregiver Retention: Build engagement, maintain open communication, and help foster a positive caregiver experience.
• Maintain Accurate Records: Keep schedules, reports, and other documentation organized and up to date.
• Participate in On-Call Coverage: Provide phone-based support during your assigned rotation, approximately once every three weeks.

What We’re Looking For

• Bachelor's degree or equivalent work experience.
• At least 2 years of experience in sales, customer service, scheduling, or a fast-paced office environment.
• Strong organizational skills and the ability to manage multiple priorities.
• Excellent communication and relationship-building abilities.
• A proactive problem-solver who can adapt to changing needs and priorities.
• Comfort with Microsoft Office and the ability to learn new systems.
• Healthcare experience is a plus, but it is not required . We welcome candidates with transferable skills and a willingness to learn.

You'll Thrive in This Role If You…

• Enjoy helping people and building lasting professional relationships.
• Can think on your feet and find solutions when plans change.
• Are organized, dependable, and comfortable balancing competing priorities.
• Enjoy working as part of a team while taking ownership of your responsibilities.
• Are interested in developing your skills and growing your career.

Travel Requirements

Minimal local travel may be required for meetings, training, or other business needs.

Ready to Make an Impact?

Join a team where your organizational skills, communication, and ability to bring people together help make quality home care possible. At Aveanna Healthcare, you can build a rewarding career while making a meaningful difference for the clients and caregivers we serve.