Home Health Intake/Scheduling Coordinator - Walnut Creek

Health Link Home Health and Hospice Agency; Walnut Creek (CA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Paid Time Off (up to 10 days)

Job summary

Health Link Home Health and Hospice Agency is seeking a on-site Home Health Scheduling Coordinator in Walnut Creek, CA. The role requires 1 year of Home Health experience and pays $27–$32 per hour DOE.

This full-time position involves coordinating schedules, intake processing, and high-volume calls to support patient care. The successful candidate will be detail oriented, highly organized, and capable of multitasking in a fast-paced environment, with strong computer skills and knowledge of

Qualifications

• 1 year home health scheduling or intake experience.
• Detail oriented with strong communication skills.
• Friendly, professional phone presence; handles high call volume.
• Strong organization and time-management abilities.
• Ability to prioritize and multitask in a fast-paced environment.
• Solid computer proficiency.
• Knowledge of medical terminology preferred.
• Willingness to work occasional weekends and holidays.

Responsibilities

• Maintain and coordinate schedules for home health services.
• Assist with intake and process incoming referral information.
• Ensure cases are assigned and staffed within established timeframes.
• Communicate schedule updates to clinicians, patients, supervisors, and referral sources.
• Manage high call volumes with professionalism and a pleasant demeanor.
• Respond to urgent or emergency scheduling needs.
• Provide direction to field staff as needed to ensure appropriate patient coverage.
• Report scheduling changes and client concerns to supervisors.
• Verify time records against schedules.
• Follow up on scheduling issues reported by on-call staff.
• Attend required meetings and training.
• Maintain compliance with agency policies and procedures.
• Perform other duties as assigned.

Skills

Scheduling

Intake processing

Communication skills

Organization

Time management

Computer proficiency

Medical terminology

Job description

Home Health Scheduling Coordinator (Full-Time)

Location: Walnut Creek, CA (On-site)

Pay: $27–$32 per hour DOE

Experience: 1 year Home Health experience required

Make a Meaningful Impact Every Day

Health Link Home Health and Hospice is a leading provider of comprehensive home health services throughout the San Francisco Bay Area and East Bay for over two decades. We are currently seeking a self-driven, detail-oriented Scheduling Intake Coordinator to join our Walnut Creek team.

This is an IMMEDIATE on-site opening for a dynamic, high-energy, team-oriented professional who can hit the ground running and thrive in a fast-paced environment.

Why Join Health Link?

• Forward-thinking, transparent, inclusive culture
• Competitive compensation
• Medical, dental, vision, life insurance, 401(k) with match
• Paid Time Off (up to 10 days)
• Stability and growth within a well-established agency
• Work alongside a collaborative team of clinicians and administrative staff

Key Responsibilities

• Maintain and coordinate schedules for home health services
• Assist with intake and process incoming referral information
• Ensure cases are assigned and staffed within established timeframes
• Communicate schedule updates to clinicians, patients, supervisors, and referral sources
• Manage high call volumes with professionalism and a pleasant demeanor
• Respond to urgent or emergency scheduling needs
• Provide direction to field staff as needed to ensure appropriate patient coverage
• Report scheduling changes and client concerns to supervisors
• Verify time records against schedules
• Follow up on scheduling issues reported by on-call staff
• Attend required meetings and training
• Maintain compliance with agency policies and procedures
• Perform other duties as assigned

What Makes You Successful

• Previous scheduling or intake experience (home health required)
• Detail oriented with excellent verbal, written, and interpersonal communication skills
• Friendly, professional phone presence and comfortable handling high call volume
• Strong organizational and time-management skills
• Ability to prioritize and multitask in a fast-paced environment
• Strong computer proficiency
• Knowledge of medical terminology preferred
• Ability to work independently with minimal supervision
• Willingness to work occasional weekends and holidays as required to support patient care and operational coverage

Work Environment

• On-site at our Walnut Creek location
• Full-time position
• Not remote
• Schedule may include weekends and holidays based on business needs