Home Health Intake & Insurance Verifier

Rotech Healthcare Inc.; Murphy (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, vision coverage

401(k) and retirement benefits

Job summary

Rotech Healthcare Inc. seeks a detail-oriented Customer Service Representative to join our Home Healthcare Intake & Insurance Verification team.

You will be the first point of contact for patients and referral sources, handling intake and coordinating insurance qualification for durable medical equipment and respiratory services. You’ll support timely service, accurate documentation, and strong patient communication in a fast-paced healthcare environment.

Qualifications

• Candidates may qualify through a combination of education, training, and relevant work experience that demonstrates the knowledge, skills, and abilities necessary to successfully perform the essential functions of the position.
• High school diploma or GED equivalent preferred.
• Experience in home healthcare, medical billing, or patient intake (preferred).
• Familiarity with insurance verification and reimbursement practices.

Responsibilities

• Verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Assist with office operations including supply monitoring, deposits, and batch reporting.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.

Skills

Communication skills

Multitasking

Teamwork

Attention to detail

English proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Excel

Phone and tablet usage

Job description

Rotech Healthcare Inc. seeks a detail-oriented Customer Service Representative to join our Home Healthcare Intake & Insurance Verification team.

You will be the first point of contact for patients and referral sources, handling intake and coordinating insurance qualification for durable medical equipment and respiratory services. You’ll support timely service, accurate documentation, and strong patient communication in a fast-paced healthcare environment.