Home Healthcare Intake & Insurance Verifier

Rotech Healthcare Inc.; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision coverage

401(k) and retirement planning

Job summary

Rotech Healthcare Inc. seeks a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. Ideal candidates have experience in home healthcare, medical billing, or insurance verification and thrive in a fast-paced, patient-centered environment.

Qualifications

• Experience in home healthcare, medical billing, or patient intake preferred.
• Strong verbal and written communication skills.
• Ability to verify insurance coverage and coordinate with payers.

Responsibilities

• Handle patient intake and verify insurance coverage for Medicare, Medicaid and private payers.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Assist with office operations including deposits, batch reporting, and supply monitoring.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service.
• Maintain organized records and referral logs in compliance with standards.

Skills

Communication

Multitasking

Organization

Attention to detail

English proficiency

Tools

Microsoft Office

Outlook

Excel

Job description

Rotech Healthcare Inc. seeks a detail-oriented Customer Service Representative for Home Healthcare Intake & Insurance Verification.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. Ideal candidates have experience in home healthcare, medical billing, or insurance verification and thrive in a fast-paced, patient-centered environment.