Home Healthcare Intake & Insurance Verification Specialist

Rotech Healthcare; Spring (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous PTO

Medical benefits

401(k)

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our home healthcare intake and insurance verification team.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. This fast-paced role requires strong communication, teamwork, and problem-solving skills.

Qualifications

• Experience in customer-facing roles preferred.
• Familiarity with medical terminology and healthcare workflows.
• Knowledge of insurance verification and billing processes is a plus.

Responsibilities

• Serve as the first point of contact for patients and referral sources.
• Verify insurance coverage and manage intake of durable medical equipment orders.
• Coordinate service setup for respiratory products and medical equipment.
• Maintain accurate records and respond to inquiries in a timely manner.

Skills

Customer service

Insurance verification

Communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Outlook

Excel

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our home healthcare intake and insurance verification team.

You will be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services. This fast-paced role requires strong communication, teamwork, and problem-solving skills.