Home Health Intake & Insurance Verification Specialist

Rotech Healthcare; Marietta (GA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental and vision coverage

401(k) and employee perks

Job summary

Rotech Healthcare Inc. seeks a detail-oriented Customer Service Representative for Home Healthcare Intake and Insurance Verification.

You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. The role emphasizes collaboration with healthcare teams, data accuracy, and timely communication, with on-site duties and potential for occasional on-call

Qualifications

• Background check will be conducted; individualized assessment carried out per policy.
• Drug screen where applicable for the position.
• Compliance with healthcare credentialing process when required.
• Valid driver’s license with a clean driving record if applicable.

Responsibilities

• Serve as first point of contact for patients and referral sources.
• Verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory equipment.
• Assist with office operations, deposits, and batch reporting.
• Maintain accurate intake and documentation for billing and referrals.

Skills

Communication skills

Teamwork

Problem solving

Time management

Organizational skills

English fluency

Confidentiality

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Microsoft Office

Job description

Rotech Healthcare Inc. seeks a detail-oriented Customer Service Representative for Home Healthcare Intake and Insurance Verification.

You’ll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. The role emphasizes collaboration with healthcare teams, data accuracy, and timely communication, with on-site duties and potential for occasional on-call