Home Health Intake & Insurance Specialist

Rotech Healthcare Inc.; Charleston (WV); In loco; USD 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous paid time off

Health insurance

401(k) benefits

Descrizione del lavoro

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our home healthcare intake and insurance verification team.

You will be the first point of contact for patients and referrals, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services in a fast-paced, patient-centered environment. You will collaborate with clinicians and billing teams to verify coverage, assist with documentation, and

Competenze

• Ability to interpret and respond to various forms of communication (verbal, written) in a healthcare setting.
• Experience in home healthcare, medical billing, or insurance verification is preferred.
• Knowledge of insurance verification and reimbursement practices is beneficial.

Mansioni

• Greet patients and referral sources, verifying intake details and insurance coverage.
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Communicate with patients and internal teams to ensure timely service and inquiries resolution.
• Maintain organized patient records and logs in compliance with standards.

Conoscenze

Verbal communication

Written communication

Time management

Organizational skills

Attention to detail

Multi-tasking

Formazione

High school diploma or GED

Strumenti

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Rotech Healthcare Inc. is seeking a detail-oriented Customer Service Representative to join our home healthcare intake and insurance verification team.

You will be the first point of contact for patients and referrals, ensuring accurate intake, insurance qualification, and coordination of durable medical equipment and respiratory services in a fast-paced, patient-centered environment. You will collaborate with clinicians and billing teams to verify coverage, assist with documentation, and