Home Health & Hospice Scheduler

Puget Sound Home Health and Hospice; Tacoma (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health concierge services

FSA/HSA accounts

STD/LTD and voluntary insurance

Life and AD&D insurance

401K with match

Paid sick, holidays, and PTO

Employee assistance program

Tuition reimbursement

Career growth opportunities

Team celebrations

Job summary

Puget Sound Home Health & Hospice is seeking an experienced full-time Home Health and Hospice Patient Scheduling Coordinator in Tacoma. This on-site role offers comprehensive benefits and supports professional growth.

The candidate will coordinate staffing for clinical teams, manage scheduling changes, and provide excellent service to patients and staff while ensuring compliance and accuracy in all scheduling activities.

Qualifications

• At least 2 years of home health and/or hospice scheduling experience.
• Experience with Home Care Home Base preferred.
• Able to work on-site in Tacoma.
• Must be detail-oriented and adhere to compliance standards.
• Technical aptitude to learn agency software.
• Excellent customer service to patients and staff.
• Strong verbal and written communication skills.

Responsibilities

• Act as primary home health and hospice scheduler for clinical staff.
• Ensure staffing solutions by maintaining staff demographics, skill sets, availability, and productivity levels.
• Interface with contract, clinical, and office staff with a focus on collaboration and positive working relationships.
• Serves as the primary responder to all inbound calls and inquiries.
• Provides excellent customer service to patients, referral sources, and community contacts.
• Addresses requests for schedule changes, caseload reassignments, recertification of services, new referral scheduling, and all other visit workflow as assigned.
• Communicates effectively and professionally regarding coordination of care expectations.
• Educates and enforces deadlines, schedule updates, and workflow requirements.

Skills

Customer service

Detail orientation

Verbal communication

Written communication

Team collaboration

Multitasking

Technical aptitude

Tools

Home Care Home Base

Job description

Puget Sound Home Health & Hospice is seeking an experienced full-time Home Health and Hospice Patient Scheduling Coordinator! We are looking for someone just as passionate as we are about providing quality patient care.This is NOT a remote role.Benefits offered:$25-$28 an hour, DOEFull Medical, Dental, and Vision insurance plansHealth concierge servicesFSA and HSA accountsSTD, LTD, and other voluntary insurance optionsPaid Life and AD&D insurance401K with matchPaid sick, holiday, and PTOEmployee assistance programTuition reimbursementCompany-wide celebrations of your great work & accomplishmentsSupport for your professional growth and developmentRoom for advancementAMAZING teammates & leaders that are supportive, inclusive, and fun!About the company:We pride ourselves on our quality of care and ethical business practices as well as our foundational Core Values of CAPLICO:Customer Second-Employee FirstAccountabilityPassion for LearningLove One AnotherIntelligent Risk TakingCelebrationOwnershipWhat do we require of you?At least 2 years of home health and/or hospice scheduling experiencePreference given to those with home health/hospice experience as a schedulerExperience with Home Care Home Base requiredAble to work on site in our Tacoma office.Must be detail-oriented and adhere to compliance standardsTechnical aptitude to learn and master agency softwareDemonstrate cooperation & provide excellent customer service to patients & staffAbility to multi-task and stay on task in a fast-paced officeExcellent team-oriented, verbal, and written communication skillsWhat does a Home Health Scheduler do?Act as primary home health and hospice scheduler for clinical staffEnsures optimum staffing solutions by maintaining staff demographics, skill sets, availability, and productivity levelsInterface with contract, clinical, and office staff with a focus on collaboration and positive working relationshipsServes as the primary responder to all inbound calls and inquiriesProvides excellent customer service to patients, referral sources, and community contactsAccurately addresses requests for schedule changes, caseload reassignments, recertification of services, new referral scheduling, and all other visit workflow as assignedCommunicates effectively and professionally regarding coordination of care expectationsEducates and enforces deadlines, schedule updates, and workflow requirementsTo learn more about Puget Sound Home Health & Hospice, please visit our website at http://pugetsoundhh.com/The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.