On-Site Home Health & Hospice Scheduler (Tacoma)

Pennant Group; Tacoma (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health concierge services

FSA/HSA accounts

STD/LTD and voluntary insurance

Life and AD&D insurance

401K with match

Paid sick, holidays, and PTO

Employee assistance program

Tuition reimbursement

Career growth opportunities

Team celebrations

Job summary

Puget Sound Home Health & Hospice is seeking an experienced full-time Home Health and Hospice Patient Scheduling Coordinator in Tacoma. This on-site role offers comprehensive benefits and supports professional growth.

The candidate will coordinate staffing for clinical teams, manage scheduling changes, and provide excellent service to patients and staff while ensuring compliance and accuracy in all scheduling activities.

Qualifications

• At least 2 years of home health and/or hospice scheduling experience.
• Experience with Home Care Home Base preferred.
• Able to work on-site in Tacoma.
• Must be detail-oriented and adhere to compliance standards.
• Technical aptitude to learn agency software.
• Excellent customer service to patients and staff.
• Strong verbal and written communication skills.

Responsibilities

• Act as primary home health and hospice scheduler for clinical staff.
• Ensure staffing solutions by maintaining staff demographics, skill sets, availability, and productivity levels.
• Interface with contract, clinical, and office staff with a focus on collaboration and positive working relationships.
• Serves as the primary responder to all inbound calls and inquiries.
• Provides excellent customer service to patients, referral sources, and community contacts.
• Addresses requests for schedule changes, caseload reassignments, recertification of services, new referral scheduling, and all other visit workflow as assigned.
• Communicates effectively and professionally regarding coordination of care expectations.
• Educates and enforces deadlines, schedule updates, and workflow requirements.

Skills

Customer service

Detail orientation

Verbal communication

Written communication

Team collaboration

Multitasking

Technical aptitude

Tools

Home Care Home Base

Job description

Puget Sound Home Health & Hospice is seeking an experienced full-time Home Health and Hospice Patient Scheduling Coordinator in Tacoma. This on-site role offers comprehensive benefits and supports professional growth.

The candidate will coordinate staffing for clinical teams, manage scheduling changes, and provide excellent service to patients and staff while ensuring compliance and accuracy in all scheduling activities.