Home Health Care Relationship Manager

Apria-Healthcare; Cromwell (CT); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) Plan

Paid time off

Parental leave

Wellness programs

Job summary

Accendra Health is seeking a Field Services Account Coordinator to maintain relationships with accounts and ensure patients have the equipment needed for home healthcare. You will be the main point of contact, coordinate orders, deliveries and billing, and work with physicians and medical groups to support patient care.

This role requires travel within the territory, a valid driver’s license, and a high school diploma. Competitive pay and a comprehensive benefits package are offered.

Qualifications

• High School diploma required.
• At least 2 years of related experience.
• Must be at least 21 years of age or older at the time of hire.
• Demonstrated ability to build and maintain solid working relationships with internal and external customers.

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s), including all referral sources.
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.

Skills

Business Acumen

Problem Solving

Communication

Personal Credibility

Computer Skills

English Proficiency

Mathematical Skills

Education

High School diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is seeking a Field Services Account Coordinator to maintain relationships with accounts and ensure patients have the equipment needed for home healthcare. You will be the main point of contact, coordinate orders, deliveries and billing, and work with physicians and medical groups to support patient care.

This role requires travel within the territory, a valid driver’s license, and a high school diploma. Competitive pay and a comprehensive benefits package are offered.