Home Health Account Liaison — Remote-Friendly

Apria Healthcare LLC; Cromwell (CT); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Disability coverage

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Job summary

Accendra Health is seeking a role that maintains relationships with current accounts/patients to ensure they have the required home healthcare equipment. The position offers an hourly range of $24–$27 and involves coordinating orders, documentation, and scheduling across branches.

The role requires at least a High School diploma, 2 years of related experience, a valid driver's license, and strong skills in communication, problem solving, and computer tools.

Qualifications

• High School diploma required.
• At least 2 years of related experience.
• Must be at least 21 years of age.
• Must Poses a Valid Driver’s License

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s) including all referral sources.
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
• Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
• Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
• Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
• Assists medical groups and/or other provider groups to understand the products and services available under the contract.
• Assists in the utilization process as well as transitioning members related to capitation switch outs.
• Coordinates patient services with physicians and medical groups.
• Identifies and develops strategic relationships within the institution that will enhance patient care.
• Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
• Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.

Skills

Business Acumen

Problem Solving

Communication Proficiency

Personal Effectiveness

Credibility

Computer Skills

English Proficiency

Access

Excel

PowerPoint

MS Project

Visio

Word

Education

High School diploma

2 years related experience

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is seeking a role that maintains relationships with current accounts/patients to ensure they have the required home healthcare equipment. The position offers an hourly range of $24–$27 and involves coordinating orders, documentation, and scheduling across branches.

The role requires at least a High School diploma, 2 years of related experience, a valid driver's license, and strong skills in communication, problem solving, and computer tools.