Home Health Account Liaison

Apria; St. Louis (MO); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short- and long-term disability

Parental leave

Domestic partner benefits

Job summary

Accendra Health in the United States is seeking a field-based account coordinator who maintains relationships with current accounts and ensures patients have the equipment they need for home healthcare. The anticipated hourly range for this position is $22-27/hour.

The actual compensation offered may vary based on experience, skills, education, and location. Responsibilities include serving as a single point of contact for accounts, coordinating orders, scheduling, billing, and ensuring

Qualifications

• High School diploma required.
• At least 2 years of related experience.
• Must be at least 21 years of age or older at the time of hire.
• Demonstrated ability to build and maintain solid working relationships with internal and external customers.
• Geographically located within the assigned territory.

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s), including all referral sources.
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
• Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
• Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
• Toubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
• Coordinates patient services with physicians and medical groups.

Skills

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

Education

High School diploma

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health in the United States is seeking a field-based account coordinator who maintains relationships with current accounts and ensures patients have the equipment they need for home healthcare. The anticipated hourly range for this position is $22-27/hour.

The actual compensation offered may vary based on experience, skills, education, and location. Responsibilities include serving as a single point of contact for accounts, coordinating orders, scheduling, billing, and ensuring