Home Healthcare Account Liaison

Apria, Inc.; Houston (TX); Presencial; USD 30.000 - 36.000; Jornada completa

Descripción de la vacante

Accendra Health is hiring for a position that maintains relationships with current accounts and ensures patients have the required home healthcare equipment. The role involves coordinating orders, scheduling, and billing while delivering exceptional customer service in a home-care setting.

The hourly compensation ranges from $22 to $26, reflecting experience, skills, and location. This opportunity focuses on building strong relationships with patients, providers, and referral sources to support

Formación

• High School diploma required.
• At least 2 years of related experience.
• Must be at least 21 years of age or older at the time of hire.
• Minimum of three years driving history required.
• Demonstrated ability to build and maintain solid working relationships with internal and external customers.
• Learn and comply with all POV requirements applicable for the safe and compliant use of POVs.
• Participate in and successfully complete ongoing training and development to become and remain qualified to perform the essential job functions.
• Geographically located within the assigned territory.

Responsabilidades

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s), including all referral sources.
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
• Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
• Proactively resolves issues by anticipating and identifying problems then coordinating the appropriate solution(s).
• Troubleshoots any issues that may arise with the medical groups and any relevant on-site departments.
• Assists medical groups and/or other provider groups to understand the products and services available under the contract.
• Assists in the utilization process as well as transitioning members related to capitation switch outs.
• Coordinates patient services with physicians and medical groups.
• Identifies and develops strategic relationships within the institution that will enhance patient care.
• Participates in the institution’s quality assurance/performance improvement initiatives as requested.
• Performs timely follow up on initial/renewal authorizations to maintain reimbursement of products/services.
• Performs follow up on outstanding CMNs, Renewal CMNs, and prescriptions.

Conocimientos

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

Educación

High School diploma

Herramientas

Access

Excel

PowerPoint

MS Project

Visio

Word

Descripción del empleo

Accendra Health is hiring for a position that maintains relationships with current accounts and ensures patients have the required home healthcare equipment. The role involves coordinating orders, scheduling, and billing while delivering exceptional customer service in a home-care setting.

The hourly compensation ranges from $22 to $26, reflecting experience, skills, and location. This opportunity focuses on building strong relationships with patients, providers, and referral sources to support