Home Health Care Account Liaison

Lobby Co; Texas; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) plan

Disability insurance

Parental leave

Domestic partner benefits

Job summary

Accendra Health is seeking a field-based patient accounts liaison to ensure patients receive the required home healthcare equipment. The role involves coordinating with physicians, clinical teams, and referral sources to set up orders and oversee delivery and billing processes.

You will serve as the primary contact for accounts, respond to needs and issues, and promote Accendra Health products and services. A valid driver's license and 2+ years' related experience are required.

Qualifications

• High School diploma required.
• At least 2 years of related experience.
• Must be 21 years of age or older at the time of hire.
• Geographically located within the assigned territory.
• Must possess a valid Driver’s License.

Responsibilities

• Acts as a single point of contact for a specific account or accounts.
• Responds to customer needs, concerns and complaints in a timely manner.
• Consults with clients and referral sources on products and necessary equipment.
• Obtains all documentation to be scanned and batched at the Branch.
• Manages all follow-up functions with the account, post set-up.
• Oversees all transactions coming from a specific account(s), including all referral sources.
• Obtains all required documentation for orders to be entered into the system, service scheduling and billing/payment.
• Contacts patients to confirm orders and communicates any financial obligations before referral for delivery/service scheduling.
• Assesses patient’s needs and promotes company products/services at office visits, as appropriate.
• Coordinat(es) patient services with physicians and medical groups.

Skills

Business Acumen

Problem Solving/Analysis

Communication Proficiency

Personal Effectiveness/Credibility

English Proficiency

2+ years experience

21+ age

Education

High School diploma

Valid Driver's License

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is seeking a field-based patient accounts liaison to ensure patients receive the required home healthcare equipment. The role involves coordinating with physicians, clinical teams, and referral sources to set up orders and oversee delivery and billing processes.

You will serve as the primary contact for accounts, respond to needs and issues, and promote Accendra Health products and services. A valid driver's license and 2+ years' related experience are required.