Home Equity Operations Lead

PSECU; Pennsylvania; On-site; USD 65,000 - 95,000; Full time

Job summary

PSECU is seeking a leader to supervise home equity processing staff, monitor equity pipelines, and ensure timely loan processing and decisions. The role focuses on resolving member issues, training staff, and maintaining regulatory compliance while supporting product enhancements.

The ideal candidate will oversee daily operations, manage workflows, and handle escalations, with a commitment to service excellence and team development in a credit union environment.

Qualifications

• BS or equivalent combination of experience and education is required.

Responsibilities

• Lead home equity staff and direct daily workflows.
• Monitor equity pipelines to ensure timely processing and decisions.
• Resolve member service issues and provide ongoing staff training.
• Review processes for efficiency and regulatory compliance.
• Handle inquiries and escalations from members.
• Participate in product enhancements and new development.
• Perform other duties as assigned.

Skills

Staff supervision

People management

Regulatory compliance

Education

Bachelor's degree or equivalent

Job description

PSECU is seeking a leader to supervise home equity processing staff, monitor equity pipelines, and ensure timely loan processing and decisions. The role focuses on resolving member issues, training staff, and maintaining regulatory compliance while supporting product enhancements.

The ideal candidate will oversee daily operations, manage workflows, and handle escalations, with a commitment to service excellence and team development in a credit union environment.