Home Equity Operations Leader — Develop, Decide, Deliver

PSECU Pennsylvania State Employees Credit Union; Pennsylvania; On-site; USD 65,000 - 90,000; Full time

Job summary

PSECU Pennsylvania State Employees Credit Union is seeking a Home Equity Processing Supervisor to lead the home equity staff and ensure efficient processing and compliant decisioning. The role requires hands-on oversight, staff training, and ongoing process improvements.

The position involves Monday–Friday hours, with a 40% onsite expectation, and opportunity to influence product development while ensuring adherence to policies and regulatory requirements.

Qualifications

• BS degree or equivalent combination of education/experience.
• Experience supervising home equity processing staff.
• Knowledge of lending guidelines and regulatory requirements.

Responsibilities

• Supervise home equity processing staff.
• Monitor equity pipeline to ensure timely processing and decisions.
• Resolve complex home equity and member service issues.
• Provide training to staff on an ongoing basis.
• Schedule: Monday to Friday 9:00am - 5:00pm.
• Onsite expectation 40%.
• Manage, develop, and direct home equity employees.
• Monitor equity pipelines daily to ensure efficient processing and compliance.
• Appropriate decisions within lending authority and procedures.
• Participate in product enhancements and new product development.
• Handle member inquiries and escalations.
• Review workflows for process improvements and product enhancements.

Skills

Staff supervision

Training & development

Home equity underwriting

Regulatory compliance

Education

BS degree or equivalent

Job description

PSECU Pennsylvania State Employees Credit Union is seeking a Home Equity Processing Supervisor to lead the home equity staff and ensure efficient processing and compliant decisioning. The role requires hands-on oversight, staff training, and ongoing process improvements.

The position involves Monday–Friday hours, with a 40% onsite expectation, and opportunity to influence product development while ensuring adherence to policies and regulatory requirements.