Home Design Studio Specialist — In-Home Consultations

Pottery Barn; Portland (OR); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

A generous discount on all Williams-S0

Job summary

Williams-Sonoma, Inc. seeks a Design Studio Specialist to help customers express themselves in their homes and close sales at the cash wrap. You will promote continued customer engagement and keep clients connected with our Brand.

You will draw on design expertise to offer one-on-one consultations, create design plans, and stay informed about current promotions to meet sales goals while delivering world-class service.

Qualifications

• Strong communication, clienteling and customer follow-up skills.
• Ability to complete and coordinate complex large orders within a variety of sales channels.
• Experience in working with the elements of design preferred.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• 1-2 years of customer service and retail sales experience.

Responsibilities

• Utilize design expertise to assist clients in one on one consultations in the store and in-home regarding the design of their living spaces to drive store sales
• Perform productive in-home consultations including the ability to accurately measure and assess the client's living space
• Create and present design plans based on client's needs, style, preferences and living space
• Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals
• Utilizing exemplary World class service standards assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Demonstrate superior product knowledge, including features and benefits of the entire design studio assortment

Skills

Strong communication

Clienteling

Customer follow-up

Complex orders

Design knowledge

Job description

Williams-Sonoma, Inc. seeks a Design Studio Specialist to help customers express themselves in their homes and close sales at the cash wrap. You will promote continued customer engagement and keep clients connected with our Brand.

You will draw on design expertise to offer one-on-one consultations, create design plans, and stay informed about current promotions to meet sales goals while delivering world-class service.