Home Depot Lead Coordinator & Scheduler

John C Cassidy Air Conditioning; Florida; On-site; USD 25,000 - 33,000; Full time

Job summary

John C. Cassidy Air Conditioning & Plumbing is seeking a full-time Home Depot Lead Coordinator / Dispatcher to manage Home Depot leads, schedule appointments, and dispatch field teams.

The role requires close collaboration with Lead Generators, sales, and field teams to deliver timely, high-quality customer experiences. This position emphasizes organized scheduling, rapid follow-up, and accurate record-keeping, with regular weekend availability and a strong focus on preventing leads from

Qualifications

• 2–4 years of customer service, call center, scheduling, dispatch, sales coordination, or related experience.
• Strong phone and customer service experience.
• Excellent organizational and time-management skills.
• Ability to manage multiple leads, appointments, and priorities simultaneously.
• Strong written and verbal communication skills.
• Comfortable making outbound follow-up calls in addition to handling incoming customer calls.
• Excellent computer skills, including Microsoft Outlook and Word.
• Experience working with CRM, scheduling, or dispatching systems.
• ServiceTitan experience is a plus.
• HVAC, plumbing, home services, or retail lead-generation experience is a plus.
• Strong attention to detail and problem-solving skills.
• Self-motivated team player who works well in a fast-paced environment.
• Must be available to work weekends as part of the regular schedule, with scheduled days off during the week.
• High school diploma or equivalent.
• Must pass pre-employment drug screening.

Responsibilities

• Receive and manage customer leads generated through the Home Depot program
• Contact customers promptly to confirm their needs and schedule appointments
• Coordinate and maintain sales and service appointment schedules
• Dispatch the appropriate sales or field team member to customer locations
• Communicate appointment details, customer information, and scheduling updates to field team members
• Follow up on open leads and customers who have not yet scheduled an appointment
• Maintain accurate records of leads, appointments, customer interactions, and dispositions
• Monitor scheduled appointments and communicate with customers regarding changes, delays, or rescheduling
• Coordinate schedules and routing to maximize productivity and minimize unnecessary travel time
• Assist customers with questions regarding appointments, services, and next steps
• Support the sales team with documentation, customer follow-up, and administrative needs
• Follow up with customers after appointments when needed to ensure satisfaction and determine next steps
• Work closely with Home Depot Lead Generators to ensure leads are transferred and handled appropriately
• Address customer concerns and elevate issues when necessary
• Assist management with tracking lead activity, appointment status, and program performance
• Collaborate with Sales, Service, Installation, and other departments to ensure a smooth customer handoff
• Maintain consistent and timely follow-up to ensure no Home Depot lead falls through the cracks

Skills

Customer service

Scheduling/dispatching

CRM experience

ServiceTitan

Communication skills

Education

High school diploma or equivalent

Tools

CRM software

Scheduling/dispatching software

Job description

John C. Cassidy Air Conditioning & Plumbing is seeking a full-time Home Depot Lead Coordinator / Dispatcher to manage Home Depot leads, schedule appointments, and dispatch field teams.

The role requires close collaboration with Lead Generators, sales, and field teams to deliver timely, high-quality customer experiences. This position emphasizes organized scheduling, rapid follow-up, and accurate record-keeping, with regular weekend availability and a strong focus on preventing leads from