Home Care Staffing Coordinator - Client Scheduler

Assisting Hands of Oswego; Kendall Township (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Advancement opportunities

Paid time off

Training & development

Job summary

Assisting Hands Yorkville is seeking a Staffing Coordinator to organize caregiver staffing and client schedules, ensuring reliable service delivery. You will serve as a primary contact for clients, caregivers, and healthcare professionals, coordinating shifts and handling scheduling changes in a fast-paced environment.

The ideal candidate communicates well, stays organized, and proactively resolves issues while maintaining thorough documentation and confidentiality.

Qualifications

• High school diploma or GED required.
• At least two years of staffing, scheduling, or healthcare customer service experience.
• Previous home care, senior services, or healthcare staffing experience preferred.
• Certified Nursing Assistant (CNA) credential in good standing preferred.
• Excellent telephone etiquette, verbal communication, and interpersonal skills.

Responsibilities

• Match caregivers with clients based on availability, experience, skills, personality, and client-specific needs.
• Coordinate and maintain caregiver schedules to ensure all client shifts are covered.
• Arrange substitute caregivers and backup coverage when scheduling conflicts arise.
• Communicate schedule changes, assignments, and updates promptly to clients and caregivers.
• Monitor attendance and address scheduling concerns to support continuity of care.
• Serve as a primary point of contact for clients, caregivers, case managers, and other healthcare professionals.
• Respond to questions, concerns, and service-related issues with professionalism and a customer-focused approach.
• Provide information about the agency's services to prospective clients and assist with initial inquiries.
• Address caregiver attendance and performance concerns, providing coaching and escalating issues when necessary.
• Build positive relationships with clients and caregivers to support satisfaction and retention.
• Maintain accurate, organized client records and files.
• Verify service authorizations with payors when required.
• Collaborate with the Agency Manager to ensure accurate caregiver hours, pay rates, and payroll information.
• Document scheduling changes and client communications in designated systems.
• Follow agency policies and confidentiality requirements.

Skills

Communication

Scheduling

Staffing

Customer service

Attention to detail

Problem solving

Confidentiality

Education

High school diploma or GED

CNA credential preferred

Job description

Assisting Hands Yorkville is seeking a Staffing Coordinator to organize caregiver staffing and client schedules, ensuring reliable service delivery. You will serve as a primary contact for clients, caregivers, and healthcare professionals, coordinating shifts and handling scheduling changes in a fast-paced environment.

The ideal candidate communicates well, stays organized, and proactively resolves issues while maintaining thorough documentation and confidentiality.