Home Care Scheduling Specialist

Assisting Hands Home Care; Kendall Township (IL); Presencial; USD 42.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k)

Advancement opportunities

Paid time off

Training & development

Descripción de la vacante

Assisting Hands Yorkville is seeking a highly organized Staffing Coordinator to align caregiver staffing with client schedules and maintain dependable service delivery.

The role acts as the main contact for clients, caregivers, and healthcare professionals, coordinating coverage, addressing scheduling changes, and ensuring accurate documentation in our systems. Strong communication and problem-solving are essential.

Formación

• High school diploma or GED required.
• At least two years of experience in staffing, scheduling, or customer service within a healthcare setting.
• Previous experience in home care, senior services, healthcare staffing, or a similar environment preferred.
• CNA credential in good standing preferred.
• Excellent telephone etiquette, verbal communication, and interpersonal skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage competing priorities, meet deadlines, and adapt to changing schedules.
• Proficiency with computers, email, data entry, and scheduling or administrative software.

Responsabilidades

• Match caregivers with clients based on availability, experience, skills, personality, and client-specific needs.
• Coordinate and maintain caregiver schedules to ensure all client shifts are covered.
• Arrange substitute caregivers and backup coverage when scheduling conflicts arise.
• Communicate schedule changes, assignments, and updates promptly to clients and caregivers.
• Monitor attendance and address scheduling concerns to support continuity of care.
• Serve as a primary point of contact for clients, caregivers, case managers, and other healthcare professionals.
• Respond to questions, concerns, and service-related issues with professionalism and a customer-focused approach.
• Provide information about the agency’s services to prospective clients and assist with initial inquiries.
• Address caregiver attendance and performance concerns, providing appropriate coaching and escalating issues when necessary.
• Build positive relationships with clients and caregivers to support satisfaction, retention, and dependable service.
• Maintain accurate, organized, and up-to-date client records and files.
• Verify service authorizations with applicable payors, when required.
• Collaborate with the Agency Manager to ensure accurate caregiver hours, pay rates, billing rates, and payroll information.
• Document scheduling changes, client communications, and staffing issues in the agency’s designated systems.
• Follow agency policies, confidentiality requirements, and applicable state regulations.
• Participate in the on-call rotation as needed to support client and caregiver scheduling needs.

Conocimientos

Telephone etiquette

Communication skills

Organizational skills

Detail oriented

Problem solving

Educación

High school diploma or GED

CNA credential preferred

Herramientas

Scheduling software

Descripción del empleo

Assisting Hands Yorkville is seeking a highly organized Staffing Coordinator to align caregiver staffing with client schedules and maintain dependable service delivery.

The role acts as the main contact for clients, caregivers, and healthcare professionals, coordinating coverage, addressing scheduling changes, and ensuring accurate documentation in our systems. Strong communication and problem-solving are essential.