Home Care Staffing Coordinator

Assisting Hands of Oswego; Kendall Township (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

Advancement opportunities

Paid time off

Training & development

Job summary

Assisting Hands Yorkville is seeking a Staffing Coordinator to organize caregiver staffing and client schedules, ensuring reliable service delivery. You will serve as a primary contact for clients, caregivers, and healthcare professionals, coordinating shifts and handling scheduling changes in a fast-paced environment.

The ideal candidate communicates well, stays organized, and proactively resolves issues while maintaining thorough documentation and confidentiality.

Qualifications

• High school diploma or GED required.
• At least two years of staffing, scheduling, or healthcare customer service experience.
• Previous home care, senior services, or healthcare staffing experience preferred.
• Certified Nursing Assistant (CNA) credential in good standing preferred.
• Excellent telephone etiquette, verbal communication, and interpersonal skills.

Responsibilities

• Match caregivers with clients based on availability, experience, skills, personality, and client-specific needs.
• Coordinate and maintain caregiver schedules to ensure all client shifts are covered.
• Arrange substitute caregivers and backup coverage when scheduling conflicts arise.
• Communicate schedule changes, assignments, and updates promptly to clients and caregivers.
• Monitor attendance and address scheduling concerns to support continuity of care.
• Serve as a primary point of contact for clients, caregivers, case managers, and other healthcare professionals.
• Respond to questions, concerns, and service-related issues with professionalism and a customer-focused approach.
• Provide information about the agency's services to prospective clients and assist with initial inquiries.
• Address caregiver attendance and performance concerns, providing coaching and escalating issues when necessary.
• Build positive relationships with clients and caregivers to support satisfaction and retention.
• Maintain accurate, organized client records and files.
• Verify service authorizations with payors when required.
• Collaborate with the Agency Manager to ensure accurate caregiver hours, pay rates, and payroll information.
• Document scheduling changes and client communications in designated systems.
• Follow agency policies and confidentiality requirements.

Skills

Communication

Scheduling

Staffing

Customer service

Attention to detail

Problem solving

Confidentiality

Education

High school diploma or GED

CNA credential preferred

Job description

Benefits:

• 401(k)
• Opportunity for advancement
• Paid time off
• Training & development

At Assisting Hands Yorkville, we are committed to helping seniors and adults maintain their independence, dignity, and quality of life in the comfort of their own homes. We provide personalized, non-medical home care services and pride ourselves on delivering compassionate, reliable, and high-quality care to every client we serve.

We are growing our team and looking for a highly organized, dependable, and service-oriented Staffing Coordinator who is passionate about helping others and understands the importance of matching the right caregiver with the right client.

Position Summary

The Staffing Coordinator is responsible for coordinating caregiver staffing and client schedules to ensure consistent, reliable service delivery. This position serves as a key point of contact for clients, caregivers, prospective clients, and healthcare professionals.

The ideal candidate is an excellent communicator, detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced environment. The ability to respond quickly to scheduling changes, resolve issues professionally, and maintain accurate documentation is essential.

Key Responsibilities

Caregiver Staffing & Scheduling

• Match caregivers with clients based on availability, experience, skills, personality, and client-specific needs.
• Coordinate and maintain caregiver schedules to ensure all client shifts are covered.
• Arrange substitute caregivers and backup coverage when scheduling conflicts, call-offs, or other staffing needs arise.
• Communicate schedule changes, assignments, and updates promptly to clients and caregivers.
• Monitor attendance and address scheduling concerns to support continuity of care.

Client & Caregiver Relations

• Serve as a primary point of contact for clients, caregivers, case managers, and other healthcare professionals.
• Respond to questions, concerns, and service-related issues with professionalism and a customer-focused approach.
• Provide information about the agency's services to prospective clients and assist with initial inquiries.
• Address caregiver attendance and performance concerns, providing appropriate coaching and escalating issues when necessary.
• Build positive relationships with clients and caregivers to support satisfaction, retention, and dependable service.

Administrative & Operational Support

• Maintain accurate, organized, and up-to-date client records and files.
• Verify service authorizations with applicable payors, when required.
• Collaborate with the Agency Manager to ensure accurate caregiver hours, pay rates, billing rates, and payroll information.
• Document scheduling changes, client communications, and staffing issues in the agency’s designated systems.
• Follow agency policies, confidentiality requirements, and applicable state regulations.
• Participate in the on-call rotation as needed to support client and caregiver scheduling needs.

Qualifications & Requirements

• High school diploma or GED required.
• At least two years of experience in staffing, scheduling, or customer service within a healthcare setting.
• Previous experience in home care, senior services, healthcare staffing, or a similar environment preferred.
• Certified Nursing Assistant (CNA) credential in good standing preferred.
• Excellent telephone etiquette, verbal communication, and interpersonal skills.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage competing priorities, meet deadlines, and adapt to changing schedules.
• Strong problem-solving skills and the ability to work independently and exercise sound judgment.
• Proficiency with computers, email, data entry, and scheduling or administrative software.
• Ability to handle sensitive client and employee information with discretion and confidentiality.
• A dependable, professional, and compassionate approach to client and caregiver interactions.