Impactful Home Care Staffing Coordinator & Scheduler

Synergy HomeCare; Peoria (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Vacation allowance

Company car

Bonus potential

Other benefits

Job summary

SYNERGY HomeCare is seeking a Staffing Coordinator/Scheduler to join our team in an office-based role. You will schedule caregivers with clients, communicate across teams via phone, text, and email, and recruit qualified caregivers to build a dedicated care team.

The position emphasizes accurate scheduling, on-time shifts, caregiver coaching, and strong client relationships, with opportunities for growth and bonuses based on performance.

Qualifications

• Must have at least one year experience scheduling in a home care/home health setting, fast paced staffing environment, doctor's office, dentist office, route scheduling or similar experience preferred
• High school diploma required
• Exceptional customer service, strong time management, clear communication and attention to detail are essential

Responsibilities

• Schedule caregivers with clients and communicate to all parties
• Communicate frequently with caregivers and clients via phone, text, and email
• Recruit and hire qualified candidates and build a team of invested caregivers
• Monitor daily visit lists to ensure caregiver shifts are completed and address late alerts and call offs
• Process care notes and invoices for client’s Long Term Care Insurance
• Participate in on-call rotation as assigned
• Confirm caregiver availability including vacation, sick time, and holidays
• Document caregiver skills and attributes to ensure strong client matching
• Coach caregivers on policies and procedures
• Document data on caregiver performance
• Develop and implement caregiver recognition and retention programs
• Follow up with new caregiver hires to explain scheduling process
• Establish rapport with caregivers, clients, and team members

Skills

Customer service

Time management

Communication

Attention to detail

Relationship building

Education

High school diploma

Job description

SYNERGY HomeCare is seeking a Staffing Coordinator/Scheduler to join our team in an office-based role. You will schedule caregivers with clients, communicate across teams via phone, text, and email, and recruit qualified caregivers to build a dedicated care team.

The position emphasizes accurate scheduling, on-time shifts, caregiver coaching, and strong client relationships, with opportunities for growth and bonuses based on performance.