Home Care Service Coordinator & Care Team Lead

Ambercare – an Addus family company; Albuquerque (NM); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Company matched 401K

Continued Education

Monthly Agency Bonus Potential

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Ambercare – an Addus family company in Albuquerque, NM is seeking a Full Time Service Coordinator to schedule and supervise in-home care workers and clients within a geographic area. The role includes conducting in-home visits to monitor service quality and assess care plans for older adults and people with disabilities, ensuring adherence to regulations and client needs.

The position requires at least 2 years in senior services, strong communication, and reliability for travel within the branch

Qualifications

• Minimum of 2 years’ experience in the field of senior services or related social service field.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and handle high call volumes.
• Client-focused and customer service-driven.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Creates work schedules by entering schedules into the system and manages changes to client schedules.
• Provides alternate coverage to ensure the client’s care plan is followed and services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Monitors client’s condition and performance of duties by Home Care Aides.
• Maintains all company and Department on Aging rules, regulations, and standards.
• Conducts home visits to new clients to welcome and review the Welcome Packet.
• Evaluates Home Care Aides in the client’s home to assure care plans are followed.
• Prepares and completes accurate evaluation reports and case notes as needed.
• Maintains schedules to ensure timely completion of all assigned home visits.
• Attends weekly branch meetings.
• Maintains confidentiality due to access to sensitive information.
• Maintains regular, predictable attendance and flexibility to meet department needs.
• Follows Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures and standards.
• Performs other duties as assigned.

Skills

Communication skills

Interpersonal skills

Prioritization

Microsoft Word/Excel/Outlook

Reliable transportation

Scheduling

Tools

Microsoft Office

Job description

Ambercare – an Addus family company in Albuquerque, NM is seeking a Full Time Service Coordinator to schedule and supervise in-home care workers and clients within a geographic area. The role includes conducting in-home visits to monitor service quality and assess care plans for older adults and people with disabilities, ensuring adherence to regulations and client needs.

The position requires at least 2 years in senior services, strong communication, and reliability for travel within the branch