Home Care Service Coordinator (Scheduler/Case Manager)

Ambercare – an Addus family company; Albuquerque (NM); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental and Vision Benefits

Company matched 401K

Continued Education

Monthly Agency Bonus Potential

PTO Plan

Retirement Planning

Life Insurance

Employee discounts

Job summary

Ambercare – an Addus family company in Albuquerque, NM is seeking a Full Time Service Coordinator to schedule and supervise in-home care workers and clients within a geographic area. The role includes conducting in-home visits to monitor service quality and assess care plans for older adults and people with disabilities, ensuring adherence to regulations and client needs.

The position requires at least 2 years in senior services, strong communication, and reliability for travel within the branch

Qualifications

• Minimum of 2 years’ experience in the field of senior services or related social service field.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and handle high call volumes.
• Client-focused and customer service-driven.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Creates work schedules by entering schedules into the system and manages changes to client schedules.
• Provides alternate coverage to ensure the client’s care plan is followed and services are not interrupted.
• Contacts care providers and clients to provide service updates.
• Monitors client’s condition and performance of duties by Home Care Aides.
• Maintains all company and Department on Aging rules, regulations, and standards.
• Conducts home visits to new clients to welcome and review the Welcome Packet.
• Evaluates Home Care Aides in the client’s home to assure care plans are followed.
• Prepares and completes accurate evaluation reports and case notes as needed.
• Maintains schedules to ensure timely completion of all assigned home visits.
• Attends weekly branch meetings.
• Maintains confidentiality due to access to sensitive information.
• Maintains regular, predictable attendance and flexibility to meet department needs.
• Follows Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures and standards.
• Performs other duties as assigned.

Skills

Communication skills

Interpersonal skills

Prioritization

Microsoft Word/Excel/Outlook

Reliable transportation

Scheduling

Tools

Microsoft Office

Job description

Ready to make a real impact? Join Ambercare/Addus HomeCare and help older adults and individuals with disabilities live safely and independently at home!

Ambercare is currently seeking a Full Time Service Coordinator out of their Albuquerque NM location! Responsible for scheduling and supervising in-home care workers and clients in a geographic area. If you seek a challenging position with the satisfaction of knowing that you have helped older people and people with disabilities live safely at home, this is the job for you! Also will be responsible for conducting in-home visits at clients' homes to monitor and report on quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs.

Location: Ambercare 2129 Osuna Rd. NE Albuquerque, NM 87113

Schedule: Monday thru Friday 8:00AM to 5:00PM Some occasional Evenings & Weekends per business needs

Pay: Based on experience + Monthly Agency Bonus Potential

- Candidates with a Degree and extensive background in Scheduling and/or Case management may be considered for a higher range of pay.

At Addus/Ambercare we offer our team the best:

• Medical, Dental and Vision Benefits
• Company matched 401K
• Continued Education
• Monthly Agency Bonus Potential
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties:

• Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
• Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
• Contacts care providers and clients to provide service updates
• Monitors client’s condition and performance of duties by Home Care Aides
• Maintains all company and Department on Aging rules, regulations, and standards
• Conducts home visits to new clients to welcome and review the Welcome Packet
• Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
• Prepares and completes accurate evaluation reports and case notes as needed
• Maintains schedules to assure timely completion of all assigned home visits
• Attends weekly branch meetings
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Position Requirements & Competencies:

• Minimum of 2 years’ experience working in the field of senior services or a related social service field.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and handle high call volumes.
• Client-focused and customer service-driven.
• Proficient in Microsoft Word, Excel, and Outlook.
• Must have reliable transportation, valid driver’s license and insurance for travel within the branch service area

#ACADCOR #CBACADCOR #DJADCOR

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.