Home Care Scheduling & Talent Onboarding Lead

HomeWell Senior Care, Inc.; Coeur d'Alene (ID); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Job summary

HomeWell Senior Care, Inc. is seeking an experienced Home Care Scheduler to coordinate non-medical and health services for patients, ensuring timely staffing and quality care. You will manage scheduling information, review caregiver applicants, and support onboarding while delivering exceptional customer service.

The role emphasizes detail orientation, multi-tasking, and effective communication with managers, caregivers, and clients to maintain reliable coverage and high standards.

Qualifications

• 4+ years patient scheduling experience.
• Must be well organized with great attention to detail.
• Proficient with computer use and software applications.
• Multi-tasker and customer service-oriented.
• Excellent time management skills.
• Home Health experience preferred.
• WellSky experience preferred.
• Ability to work in chaotic situations.

Responsibilities

• Coordinate the use of our staff to ensure consistent quality of services for both internal and external staffing needs.
• Assign new clients to clinicians according to scheduling protocols.
• Use web based scheduling application as the basis for all scheduling.
• Create and maintain schedules for all employees.
• Contact caregivers regarding shift coverage and any changes to the hours of their regular schedule.
• Keep a 'hot list' of all staff that can be placed immediately or used as backup for all call off situations.
• Fill open shifts and securing coverage for call-offs or changes in client's needs.
• Maintain ongoing communication with Managers, Caregivers & Clients regarding scheduling and changes.
• Participates in determining hiring needs, as well as interviewing, hiring and training new staff.
• Monitor caregiver applications and conduct phone screenings and scheduling of interviews.
• Manage the administration of onboarding and maintaining records for caregivers.
• Monitor caregiver schedules for potential overtime.
• Monitor late / missed clock ins and clock outs.
• Help monitor performance of existing caregivers.

Skills

Patient scheduling

Organization

Time management

Customer service

Computer proficiency

Multi-tasking

Home Health experience

WellSky experience

Chaotic environments

Education

High school diploma or GED

Tools

WellSky

Job description

HomeWell Senior Care, Inc. is seeking an experienced Home Care Scheduler to coordinate non-medical and health services for patients, ensuring timely staffing and quality care. You will manage scheduling information, review caregiver applicants, and support onboarding while delivering exceptional customer service.

The role emphasizes detail orientation, multi-tasking, and effective communication with managers, caregivers, and clients to maintain reliable coverage and high standards.