Home Care Scheduling Coordinator

HomeWell Senior Care, Inc.; Coeur d'Alene (ID); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Paid time off

Job summary

HomeWell Senior Care, Inc. is seeking an experienced Home Care Scheduler to coordinate non-medical and health services for patients, ensuring timely staffing and quality care. You will manage scheduling information, review caregiver applicants, and support onboarding while delivering exceptional customer service.

The role emphasizes detail orientation, multi-tasking, and effective communication with managers, caregivers, and clients to maintain reliable coverage and high standards.

Qualifications

• 4+ years patient scheduling experience.
• Must be well organized with great attention to detail.
• Proficient with computer use and software applications.
• Multi-tasker and customer service-oriented.
• Excellent time management skills.
• Home Health experience preferred.
• WellSky experience preferred.
• Ability to work in chaotic situations.

Responsibilities

• Coordinate the use of our staff to ensure consistent quality of services for both internal and external staffing needs.
• Assign new clients to clinicians according to scheduling protocols.
• Use web based scheduling application as the basis for all scheduling.
• Create and maintain schedules for all employees.
• Contact caregivers regarding shift coverage and any changes to the hours of their regular schedule.
• Keep a 'hot list' of all staff that can be placed immediately or used as backup for all call off situations.
• Fill open shifts and securing coverage for call-offs or changes in client's needs.
• Maintain ongoing communication with Managers, Caregivers & Clients regarding scheduling and changes.
• Participates in determining hiring needs, as well as interviewing, hiring and training new staff.
• Monitor caregiver applications and conduct phone screenings and scheduling of interviews.
• Manage the administration of onboarding and maintaining records for caregivers.
• Monitor caregiver schedules for potential overtime.
• Monitor late / missed clock ins and clock outs.
• Help monitor performance of existing caregivers.

Skills

Patient scheduling

Organization

Time management

Customer service

Computer proficiency

Multi-tasking

Home Health experience

WellSky experience

Chaotic environments

Education

High school diploma or GED

Tools

WellSky

Job description

Responsive recruiter

We are looking for an Home Care Scheduler to help manage our successful Non Medical Home Health business! This role makes a significant impact on our daily operations and the ability to provide the best care to patients by coordinating non medical and health services.

You are highly detail-oriented and an expert at managing multiple priorities. As a scheduler, you will be primarily responsible for the collection, management, and reporting of scheduling information. Process-driven with exceptional customer service skills, you genuinely care about connecting clients and caregivers to improve lives. You will also be instrumental in serving as the first review of caregiver applicants - ensuring we continue to recruit and onboard the best talent.

Benefits

• Competitive salary
• Opportunity for advancement
• Paid time off

Responsibilities

• Coordinate the use of our staff to ensure consistent quality of services for both internal and external staffing needs
• Assign new clients to clinicians according to scheduling protocols
• Use web based scheduling application as the basis for all scheduling
• Create and maintain schedules for all employees
• Contact caregivers regarding shift coverage and any changes to the hours of their regular schedule
• Keep a "hot list" of all staff that can be placed immediately or used as backup for all call off situations
• Fill open shifts and securing coverage for call-offs or changes in client's needs
• Maintain ongoing communication with Managers, Caregivers & Clients regarding scheduling and changes
• Participates in determining hiring needs, as well as interviewing, hiring and training new staff
• Monitor caregiver applications and conduct phone screenings and scheduling of interviews
• Manage the administration of onboarding and maintaining records for caregivers
• Monitor caregiver schedules for potential overtime
• Monitor late / missed clock ins and clock outs
• Help monitor performance of existing caregivers

Qualifications

• High school diploma or GED
• 4+ yrs patient scheduling experience
• Must be well organized, show great attention to detail
• Proficient with computer use and software applications
• Multi-tasker and customer service-oriented
• Excellent time management skills
• Home Health experience preferred
• Wellsky experience preferred
• Ability to work in chaotic situations

WHY JOIN THE INDUSTRY?

• Competitive compensation
• Training and support
• Paid Time Off
• Start up environment

Compensation: $50,000.00 - $60,000.00 per year

An Industry-Leading, Nation-Wide Team

At HomeWell Care Services, we pride ourselves on providing the highest quality care for seniors and others needing individualized support and companionship at home. With locations across the U.S., we offer many opportunities for compassionate individuals who enjoy improving the quality of life of those around them, with numerous positions for varying levels of expertise, such as companion caregivers, certified aides and case managers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to HomeWell Care Service Corporate.

Specific benefits vary by location, but our company-wide philosophy is to treat all employees with honor and respect. Our business model is centered around providing quality, reliable and compassionate individualized care, and we cannot do that without employees who feel valued.

We understand the work you do can be challenging, and we know that you are vital to the well-being of our clients. At the end of the day, it is important to us that you feel fulfilled in knowing your work has meaning and that you are valued for it, both by clients and by HomeWell Care Services.