Home Care Scheduling & Coordination Specialist

TALENT Software Services; San Jose (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

TALENT Software Services is seeking a dedicated coordinator to manage the scheduling of home care and home care assistant assignments in a role that emphasizes exceptional customer service for participants, families, vendors, and staff.

The position requires maintaining accurate records of appointments, collaborating with stakeholders, and ensuring all required authorizations and logs are properly documented in the EMR. A flexible schedule including evenings and weekends is expected.

Qualifications

• Experience coordinating home care or similar scheduling.
• Strong communication with participants, families, vendors, and staff.
• Ability to maintain accurate records and confidentiality.

Responsibilities

• Coordinate scheduling of home care assignments and adjust schedules as needed.
• Ensure required authorizations are in the EMR for approved care.
• Collect Care Logs/Timesheets from vendors and in-home staff.
• Provide reminders and materials to promote a smooth experience for providers and participants.
• Maintain current records of all scheduled assignments and outcomes.
• Be flexible with schedules, including evenings, nights, weekends, and overtime.
• Complete all required documentation accurately and on time.
• Protect privacy and confidentiality of company information and participants.
• Follow policies, participate in trainings, and communicate workload and priorities.
• Complete mandated training and health screenings timely.
• Adapt assignments as business needs evolve.

Skills

Coordination

Customer service

EMR familiarity

Time management

Tools

EMR systems

Job description

TALENT Software Services is seeking a dedicated coordinator to manage the scheduling of home care and home care assistant assignments in a role that emphasizes exceptional customer service for participants, families, vendors, and staff.

The position requires maintaining accurate records of appointments, collaborating with stakeholders, and ensuring all required authorizations and logs are properly documented in the EMR. A flexible schedule including evenings and weekends is expected.