Home Care Office Supervisor: Scheduling & Compliance Lead

Caresense Home Health; Montgomeryville (Montgomery County); On-site; USD 42,000 - 64,000; Full time

Job summary

CareSense Home Care is seeking an Office Supervisor to oversee daily office operations, support staffing and scheduling, and ensure compliance with policies and regulations. The role involves supervising staff, onboarding, and maintaining accurate records across client and caregiver documentation.

The ideal candidate will have strong organizational and communication skills, experience in home care or office management, and proficiency with Microsoft Office and EVV systems.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Experience in home care, healthcare, staffing, or office management preferred.
• Supervisory or leadership experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computers and Microsoft Office.
• Experience with EVV systems or home care scheduling software preferred.

Responsibilities

• Supervise and support office staff, including Staffing Coordinators and administrative personnel.
• Oversee daily staffing and scheduling needs and assist with filling open caregiver shifts.
• Monitor caregiver call-offs, attendance, and staffing concerns.
• Ensure caregivers are properly cleared and approved before beginning assignments.
• Assist with new hire onboarding and required employment documentation.
• Monitor EVV/HHAeXchange for missed clock-ins, clock-outs, scheduling issues, and documentation concerns.
• Ensure client records, caregiver records, authorizations, and service documentation are complete and current.
• Respond to client, family, caregiver, and Service Coordinator concerns.
• Assist with complaints, incidents, and follow-up documentation as required.
• Communicate changes in client services, authorizations, hospitalizations, and staffing to appropriate team members.
• Monitor office compliance with CareSense policies, payer requirements, and applicable state regulations.
• Assist with audits, record reviews, corrective action plans, and quality improvement activities.
• Provide training, coaching, and guidance to office staff.
• Escalate clinical concerns to the appropriate nurse or clinical supervisor.
• Maintain confidentiality of client and employee information in accordance with HIPAA and company policy.
• Complete other duties as assigned by management.

Skills

Staff supervision

Healthcare experience

Office management

Microsoft Office

EVV systems

Education

High school diploma or equivalent

Tools

HHAeXchange

Job description

CareSense Home Care is seeking an Office Supervisor to oversee daily office operations, support staffing and scheduling, and ensure compliance with policies and regulations. The role involves supervising staff, onboarding, and maintaining accurate records across client and caregiver documentation.

The ideal candidate will have strong organizational and communication skills, experience in home care or office management, and proficiency with Microsoft Office and EVV systems.