Home Care Office Lead - Scheduling & Compliance

A PLUS HOME CARE AGENCY; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

A PLUS HOME CARE AGENCY is seeking an Office Manager in Raleigh, NC to oversee daily home care office operations within a full-time role. You will coordinate caregiver/CNA schedules, client coverage, and onboarding while maintaining accurate employee files and professional communication with clients and families.

The position requires experience in home care or Medicaid settings, strong computer/organizational skills, and familiarity with EVV systems.

Qualifications

• Experience in home care, home health, or Medicaid office preferred.
• Office management or supervisory experience preferred.
• Strong computer and organizational skills.
• Experience with scheduling and EVV systems is a plus.
• Excellent communication and customer-service skills.

Responsibilities

• Manage daily home care office operations.
• Coordinate caregiver/CNA schedules and client coverage.
• Assist with hiring, onboarding, and maintaining employee files.
• Communicate professionally with clients, caregivers, families, and case managers.
• Monitor EVV, timesheets, missed visits, and scheduling issues.
• Maintain client and employee documentation.
• Assist with Medicaid and insurance-related administrative requirements.
• Track authorizations and ensure services are scheduled appropriately.
• Help maintain compliance with agency policies and state requirements.
• Handle telephone calls, emails, filing, and other administrative duties.
• Assist management with audits, reports, and quality-assurance activities.

Skills

Scheduling EVV

Office management

Healthcare experience

Communication skills

Staffing issues

Job description

A PLUS HOME CARE AGENCY is seeking an Office Manager in Raleigh, NC to oversee daily home care office operations within a full-time role. You will coordinate caregiver/CNA schedules, client coverage, and onboarding while maintaining accurate employee files and professional communication with clients and families.

The position requires experience in home care or Medicaid settings, strong computer/organizational skills, and familiarity with EVV systems.