Home Broadband Install & Service Pro

Comcast Corporation; Alpharetta (GA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Discounted cable services

Job summary

Comcast is hiring for an entry-level broadband installation role. You will install services, troubleshoot in customers' homes, and build networks using coax, Ethernet, and Wi‑Fi. The job requires reliable attendance and flexibility to work nights, weekends, and overtime, with comprehensive benefits from day one.

You will complete training and certifications while meeting safety standards and documenting work. A valid driver's license and willingness to operate company vehicles are essential.

Qualifications

• High School Diploma / GED Certifications (if applicable) Relevant Work Experience

Responsibilities

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi‑Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
• Drive a company vehicle safely and maintain a valid driver’s license.
• Complete required training, certifications, background checks, and licensing within defined timeframes.
• Communicate clearly and professionally with customers, supervisors, and coworkers.
• Meet or exceed established performance and safety standards.
• Other duties and responsibilities as assigned.

Skills

Adaptability

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Etiquette

Resilience

Self Motivation

Technical Knowledge

Education

High School Diploma or GED

Job description

Comcast is hiring for an entry-level broadband installation role. You will install services, troubleshoot in customers' homes, and build networks using coax, Ethernet, and Wi‑Fi. The job requires reliable attendance and flexibility to work nights, weekends, and overtime, with comprehensive benefits from day one.

You will complete training and certifications while meeting safety standards and documenting work. A valid driver's license and willingness to operate company vehicles are essential.