Holiday Gift Guide Sales Star & Brand Advocate

Macy's; Whitehall (Lehigh County); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Merchandise discounts

Performance-based incentives

Job summary

Macy's is hiring an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will cultivate a repeat clientele and act as the expert for designated brands while communicating customer needs to leadership and vendor teams.

Full-time roles may require 30+ hours per week; benefits include health coverage, 401(k) match, PTO, holidays, and growth opportunities. Join a dynamic team delivering engaging shopping experiences.

Qualifications

• Minimum 1 year selling or retail experience required.
• Ability to build relationships and convert customers into clients.
• Strong communication skills and a proactive, independent work style.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between vendors, personal stylists, and the store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

Customer service

Upselling

Merchandising

Relationship building

Team collaboration

Time management

Tools

POS systems

RF equipment

Mobile devices

Job description

Macy's is hiring an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will cultivate a repeat clientele and act as the expert for designated brands while communicating customer needs to leadership and vendor teams.

Full-time roles may require 30+ hours per week; benefits include health coverage, 401(k) match, PTO, holidays, and growth opportunities. Join a dynamic team delivering engaging shopping experiences.