Holiday Gift Guide Sales Ambassador

Macy's; Los Angeles (CA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will cultivate repeat clientele and act as the expert for the represented vendor/brand area, communicating customer needs to leadership and vendor communities.

Full-time roles are typically 30+ hours per week; hours vary by business needs. Benefits include health coverage, a 401(k) match, paid time off, holidays, and opportunities for growth and leadership development within

Qualifications

• Minimum 1 year previous selling or retail experience required.
• Flexible availability, including days, evenings, weekends and holidays.
• Excellent time management skills.
• Ability to effectively communicate and present information to customers, peers, and all levels of management.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met.
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills

Customer service

Upselling

Vendor liaison

Merchandising

Job description

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will cultivate repeat clientele and act as the expert for the represented vendor/brand area, communicating customer needs to leadership and vendor communities.

Full-time roles are typically 30+ hours per week; hours vary by business needs. Benefits include health coverage, a 401(k) match, paid time off, holidays, and opportunities for growth and leadership development within