Holiday Gift Guide Sales Concierge

Macy's; Buford (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's in Buford, GA is seeking an Ambassador to drive sales by connecting with customers and sharing product knowledge. You will become the expert for designated brands, build repeat clientele, and collaborate with store leadership and vendors.

This full-time role offers an engaging, inclusive environment with benefits, paid holidays, 401(k) match, and opportunities to participate in events and community initiatives.

Qualifications

• Minimum 1 year selling or retail experience required.
• Excellent verbal and written communication and interpersonal skills.
• Ability to work independently and as part of a team with strong time management.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

Customer service

Upselling

Relationship building

Communication

Team collaboration

Time management

Tools

POS systems

Mobile devices

Job description

Macy's in Buford, GA is seeking an Ambassador to drive sales by connecting with customers and sharing product knowledge. You will become the expert for designated brands, build repeat clientele, and collaborate with store leadership and vendors.

This full-time role offers an engaging, inclusive environment with benefits, paid holidays, 401(k) match, and opportunities to participate in events and community initiatives.