Holiday Gift Guide Sales Ambassador — Brand & Events

Macy's, Inc.; Los Angeles (CA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Merchandise discounts

Performance incentives

Annual merit review

EAP and counseling

Job summary

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will upsell, cultivate repeat clientele, and act as the expert for brands you represent while coordinating with leadership and vendors.

Full-time staff are scheduled 30+ hours weekly; benefits include health coverage, a 401(k) match, paid time off, holidays, and opportunities for learning and leadership development.

Qualifications

• Minimum 1 year previous selling or retail experience.
• Flexible availability including weekends and holidays.
• Ability to lift and stand for long periods.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority
• Greet customers, make product recommendations, and upsell
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns
• Create and implement best practices to drive sales, turn, and gross margin above company average
• Build brand-specific clientele to support local marketing
• Execute vendor and non-vendor events to increase sales
• Actively plan, organize, and lead customer facing vendor sponsored events with partnership of vendor community, ensuring sales and participation goals are met
• Be proficient in Macy's point of sale systems and company devices to wrap up sales in a warm celebratory fashion
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills

Customer relationships

Upselling

Retail experience

Communication

Tools

POS systems

Job description

Macy's is seeking an Ambassador to drive sales by connecting with customers and sharing vendor product knowledge. You will upsell, cultivate repeat clientele, and act as the expert for brands you represent while coordinating with leadership and vendors.

Full-time staff are scheduled 30+ hours weekly; benefits include health coverage, a 401(k) match, paid time off, holidays, and opportunities for learning and leadership development.