Holiday Gift Guide Brand Ambassador & Sales Pro

Macy's, Inc.; Miami (FL); On-site; USD 30,000 - 54,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's, Inc. is seeking an Ambassador in a full-time role to drive sales by connecting with customers and sharing vendor product knowledge. You will cultivate a repeat clientele and serve as the expert for the brand area you represent.

Full-time colleagues typically work 30+ hours per week; part-time 12–24 hours. Benefits include health coverage, a 401(k) match, paid time off, and holidays. The role focuses on delivering exceptional service and executing strategic merchandising initiatives.

Qualifications

• Minimum 1 year previous selling or retail experience.
• Greet customers, make product recommendations, and upsell.
• Ability to communicate effectively with customers, peers, and management.

Responsibilities

• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors and the personal stylists and the store leadership team.
• Ensure sales floor is neat, clean, and properly signed for sales and markdowns.
• Create and implement best practices to drive sales, turn, and gross margin above company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan and lead customer-facing vendor sponsored events with vendor partnership to meet goals.
• Foster Macy’s POS proficiency to wrap up sales in a warm, celebratory fashion.
• Promote an environment of acceptance and respect with colleagues and customers.

Skills

Customer service

Upselling

Retail sales

Communication

Tools

POS systems

Job description

Macy's, Inc. is seeking an Ambassador in a full-time role to drive sales by connecting with customers and sharing vendor product knowledge. You will cultivate a repeat clientele and serve as the expert for the brand area you represent.

Full-time colleagues typically work 30+ hours per week; part-time 12–24 hours. Benefits include health coverage, a 401(k) match, paid time off, and holidays. The role focuses on delivering exceptional service and executing strategic merchandising initiatives.